Last Update: 1/8/2023
Welcome to lovemypup.club
These terms and conditions govern the use of our platform by all users, hereinafter referred to as "The User" or "The Users," who engage in the purchase of goods and/or services available on our website.lovemypup.club is owned by Meglic Ltd., a registered entity with the Cyprus tax identification number HE408699, and its registered address located at Spyrou Kyprianou, 84, 4004, Limassol, Cyprus, hereinafter referred to as "The Company."
By accepting these terms and conditions, you enter into a legally binding contract with The Company. We kindly request that you confirm your legal capacity to act as per the legislation in your country of residence before proceeding.
This contract serves as a general agreement that accompanies each individual contract for the purchase and sale of specific goods and/or services ordered by you. The transactions will be deemed complete upon the Company's delivery of the relevant goods/services and your payment of the corresponding price, duly documented in an invoice or payment receipt.
Upon acceptance of this contract, it is agreed that The Company will offer products (physical and/or digital) and/or provide services for your acquisition based on the options available on our website. As a User, you are obligated to pay the stipulated price for each product or service offered on lovemypup.club.
We provide you with the option to choose products from our vast selection on the Website or join our loyalty or membership program. The program enables you to enjoy more favourable conditions through recurring credit top-ups, as detailed below.
The Website will curate the range of goods and services available at its discretion, along with existing stock for each product. Please note that we retain the right to modify availability as we deem necessary. Prices for products on the Website may differ for member and non-member users and are subject to market fluctuations and offers from third-party suppliers.
Delivery of Goods
We endeavour to provide accurate delivery timeframes for each product on the Website, typically ranging between 2 and 7 working days, unless explicitly stated otherwise. In any case, we guarantee delivery within a maximum period of 30 calendar days from the order placement.
We entrust professional carriers contracted for this purpose to deliver the products to the address specified in your order. Should any product fail to arrive within the agreed period, please take the responsibility of informing The Company promptly.
The Company reserves the right to employ third-party suppliers to distribute products or provide contracted services, which may include transport services. In the event that you choose not to accept a delivered product, you will be responsible for any incurred expenses and assume the risk of loss or accidental damage to the item. Risks related to the products are transferred to you from the moment of delivery. Ownership of the products will be transferred to you either upon receipt of full payment, including shipping costs, by The Entity or upon delivery, if the latter occurs at a later time.
Digital Products and Services
At lovemypup.club, users have the exciting option to acquire a variety of digital products that don't require physical delivery, such as license keys, "e-books," and more. Products labelled as "license keys" or "activation keys" are limited to one purchase per user account, unless explicitly stated otherwise.
Upon purchasing certain digital products, the User will promptly receive activation instructions via the order confirmation email sent to their registered email address. In case these instructions are not received, users can reach out to customer services for assistance.
Digital products become immediately usable once activated through the corresponding license key, direct download from the website, or email delivery. Refunds and returns for digital products are not permitted due to their nature. If the User faces any impediment in receiving a digital product due to issues with their email provider or mail server, they can seek support from the customer service department.
The Company retains the right to cancel orders for digital products if any activity is found to be abusive, fraudulent, or in violation of the specified terms and conditions.
Loyalty or Membership Program
Embrace a World of Benefits! Join Our Loyalty or Membership Program Today! Experience a world of perks by participating in our enticing loyalty or membership program. Earn valuable credits through recurring purchases, which can later be redeemed for a wide range of goods and services offered on our Website at reduced prices unique to each product and service.
Seamless Enrolment. When you become a member, you commit to purchasing the required amount of credits or bonuses every 14 days. You can choose from our selection of membership plans available on lovemypup.club or explore other enticing marketing offers.
Hassle-Free Membership. Obtaining membership is a breeze! Simply follow the straightforward procedures listed on our Website, or make a purchase of any product at the membership price while accepting these advantageous conditions.
Flexibility at Your Fingertips. Enjoy the freedom of changing your membership plan to a lower or higher one anytime through your personal account. The change will take effect from the next automatic payment charge. In case of non-payment of the full membership plan price on the due date, don't worry! You'll be automatically be downgraded to the membership plan one level below, and you'll still have access to the basic membership plan with a recharge cost of €6.00 .
Automatic Credit Reloads. As a member, we make things easier for you with automatic credit reloads every 14 days. For every euro recharged (or currency converted to euros at the applicable exchange rate), you'll receive one credit.
The credits you recharge will promptly appear in your personal account on the Website and remain valid for 30 days from the date of acquisition. However, please note that once this period expires, the credits cannot be used for product exchanges on our Website.
Stay in the Loop. We keep you informed at every step! With each automatic credit top-up, expect a confirmation notification of the payment made.
Skip the Next Reload. Need to skip the next automatic credit recharge for your membership plan? No problem! Simply select this option in your personal account before the next scheduled recharge.
Easy Cancellation. If you ever wish to bid farewell to your membership plan, kindly provide us with 14 days' notice through the "Cancel" function in your personal account or by reaching out to our customer service team. Your subscription will be effectively and definitively cancelled 14 days after this communication.
Immediate Cancellation Option. For more immediate cancellation without waiting for the 14-day notice , simply choose this option in your personal account and perform a final payment of 6.00€.
Following the cancellation of your membership, the associated benefits to the membership will cease instantly. However, your last acquired and unused credits, if they are still valid at the moment of the cancellation of the membership, will still be accessible to you until their expiration period elapses.
To give you a taste of our amazing offerings, we provide trial periods for various membership plans. Should you decide not to continue with the membership plan after a trial period, be sure to cancel it before the trial concludes to avoid future credit reloads based on the selected plan.
As a welcome gift, we may offer you free or reduced-price redeemable credits. The applicable prices and plans are always displayed on lovemypup.club and in any marketing offers. Please keep in mind that these credits are subject to expiration based on the membership plan and the probationary period's duration. If the initial trial period of the membership is terminated, any provided free credits will also be cancelled.
Exclusive Promotions. To enhance your membership experience, the Company occasionally extends promotional offers to member users, including exclusive discounts on the price associated with the first shipment of products.
Exciting promotions and marketing activities are conducted through third-party companies, which may occasionally offer specific and different conditions from those outlined here and on our Website.
Price and Taxes
The prices of products or services displayed on lovemypup.club are those specified at the time of confirming the order or subscribing to a service. It's important to note that prices may vary slightly due to currency conversion differences between euros and the User's currency. The Company shall not be held responsible for such variations.
The Company reserves the right to modify the prices of products or services offered on lovemypup.club at any time. If a User is subscribed to a membership plan, they will receive sufficient prior notice of any price changes and have the option to cancel their subscription before the revised prices take effect.
Product prices may differ based on the User's participation in the membership program. Generally, member users will enjoy considerably lower prices compared to non-member users.
Please be aware that the prices displayed do not include transportation services required for order delivery. The shipping costs will be detailed during the order process.
The prices shown for products include Value Added Tax (VAT) or equivalent indirect tax legally applicable in the country of consumption, where appropriate.
It's essential to note that the applicable VAT rate for each product depends on the purchased item and the VAT rate in the User's country of consumption.
Users placing orders for delivery to non-EU countries may be subject to import duties and taxes charged upon package arrival. Any additional customs clearance charges will be the responsibility of the User. The Website has no control over these charges as they are subject to the import policies of each country. Users are responsible for complying with their country's import regulations.
The User agrees to receive invoices (and, where applicable, receipts) for their purchases of products and services electronically.
User Return Policy
Unless otherwise specified in this contract, The User has the right to exercise their right of withdrawal by returning purchased products within 14 calendar days of receiving them. To initiate the return, The User can contact the Company via the customer service email.
The Company reserves the right not to partially or fully refund the amount of returned goods if the product exhibits damages caused by The User or if it is non-returnable for hygienic reasons or health protection, such as unsealed products.
The Company will process returns of goods within 14 days from the date of receiving and inspecting the returned items at its facilities or from the date of customer communication if the physical return of the product is not required.
Refunds will be made through the same payment method used by The User. The Company may offer flexibility in its return policy based on the specific circumstances of each case. If The User has paid part of the price in credits, that part will be refunded in credits as well.
The User is responsible for providing all necessary information and documents to facilitate customs formalities and shipment.
The User must promptly notify the Company of any defects, damages, or discrepancies in the received product or if they receive fewer products than ordered.
To validate the claim, The User must provide a photograph of the incorrectly received product or a photograph showing visible damages or defects.
If a defect is not immediately apparent, The User must notify the Company as soon as reasonably possible after detection and cooperate with any investigation regarding potential defects or damages.
The User is not authorized to return the product for a refund upon delivery or through a parcel office. The transportation costs for returning products will be borne by The User if they are not a member of the membership program, or by the Company if the User is an active member. Returned products must specify the name and address of the sender and be labelled "claim," except for returns resulting from withdrawal without cause, which must be labelled "return."
Amounts paid for the purchase of credits are non-refundable, even if The User does not utilize them during their validity period, except when the purchase was processed due to an error by the Company and was not consented to by The User.
Returning a product partially paid for with credits will result in the refund of the used credits for that purchase, along with the refund, if applicable, of the amount paid using another payment method. The refund will be made to the same payment method. If credits used for payment are refunded, The User will have a new validity period of 30 days to utilize them.
Digital products (e.g., license keys, e-books) are non-refundable once the software is activated or downloaded, meaning The User can use the contracted digital product. The User acknowledges that they lose their right to withdraw from the contract once they are able to use the purchased digital product, except in the event of a defect.
Privacy and Data Protection
Exercise Your Data Protection Rights. You have the right to exercise your data protection rights in accordance with the regulations applicable in your country of residence.
Within the EU For users residing in EU member states, you have the right to access, rectify, delete, object, limit processing, and data portability under the General Data Protection Regulation (EU Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data) and its implementing regulations.
We may request proof of identity when you exercise your data protection rights, in order to ensure the security of your data
While we strive to provide accurate and up-to-date information, we will not be liable for any changes in prices, taxes, or duties applicable to the products or any lack of availability or supply of the products. We are also not responsible for defaults by third parties, force majeure events, or issues arising from incorrect contact details or delivery addresses provided by the User.
To ensure you receive important updates from us, please be diligent in checking your email inbox and spam folder for emails sent by the Website.
Product Guarantee. The guarantee offered for our products varies based on whether you are a "consumer" or acting in a professional capacity, as per the provisions of Directive 1999/44/EC of the European Parliament and of the Council. If you are considered a consumer, you will be covered by a legal guarantee or "conformity" of 2 or 3 years, depending on your country of residence, according to the application of the European Directive 2019/771.
Third-Party Links. Our Website may contain hyperlinks to third-party web pages. However, we are not responsible for the content of such pages.
Third-Party Marketing Activities. While we conduct promotional and marketing activities, we assume no responsibility for promotional activities carried out by third parties that are not in line with our guidelines and instructions.
Fraudulent or Abusive Activity
Zero Tolerance for Fraud and Abuse We take fraud and abuse seriously. If we detect any fraudulent or abusive activity, we may temporarily suspend your user account and/or cancel orders.
Refunds for Suspected Fraud In case of transactions suspected of being abusive or fraudulent, refunds will be issued to the original payment method used.
Please report Suspicious Activity If you notice any suspicious or abusive activity in your account, by contacting our customer service immediately, and we will investigate and resolve the issue.
Account Limitations To maintain a fair and secure platform, we limit user accounts to one per person and two per IP address. Violation of this policy may result in the termination of associated user accounts.
Notifications and Contact Details
Stay Updated with Notifications By accepting our Terms and Conditions, you consent to receive automatic notifications via SMS and/or email related to your orders, personal preferences, and other activities relevant to the services provided by our Website.
Personalized Offers for Members As a member, you'll receive personalized offers of products prior to each credit reload and optional emails, newsletters, special offers, and updates to enhance your shopping experience.
Manage Your Notifications You have the option to unsubscribe from optional notifications at any time by accessing "My Account" in your user account on the Website or by contacting customer service.
Keep Your Information Updated To ensure successful delivery of goods or services, please provide accurate information and keep it up-to-date.
We reserve the right to assign the rights and obligations arising from our contractual relationship with you to a natural or legal person we find appropriate. This transfer will include all the rights and obligations derived from the contract, and we will inform you if such a situation arises.
You may not transfer or assign the contract or any of the rights or obligations derived from it without obtaining our prior written consent. We appreciate your understanding in this regard.
Applicable Law and Jurisdiction
These terms and conditions will be governed and interpreted in accordance with the laws corresponding to our registered address.
Dispute Resolution. The judges and courts pertaining to our registered address will be competent to resolve any conflict arising from the application or interpretation of these terms and conditions.
Consumer Rights within the EU. If you are a consumer and reside in one of the Member States of the European Union, you may also choose to apply the jurisdiction of your country of residence and any mandatory provisions of the legislation in your country.
In case of any dispute related to the compliance with these terms and conditions, both parties agree to make efforts to reach an amicable agreement in good faith before pursuing any other means of dispute resolution. We value open communication and fair resolutions.
Modification and Validity of Terms and Conditions
We reserve the right to make changes to these terms and conditions, as well as any existing policies on the Website, at any time. Our aim is to ensure a seamless and enhanced user experience for you.
Your Rights Regarding Terms and Conditions You will be bound by the terms and conditions, policies, or conditions of sale that were in effect at the time of placing your order, except when changes are required due to applicable legal provisions or at the request of public authorities.
Maintaining Validity In the event that any condition, term, or policy is deemed invalid, void, or ineffective for any reason, the invalid portion will be excluded without affecting the validity or enforceability of the remaining conditions.
If you need to reach us for any reason, please use the following contact details:
Spyrou Kyprianou, 84, 4004, Limassol, Cyprus
Email for customer service and incidents: [email protected]